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Auto
Attendant
PAL allows callers to direct their calls to an extension,
department, directory
or informational mailbox. The alphabetical name
directory and one touch options in the main greetings let the caller easily
navigate to their destination. The ability to turn any mailbox into a menu tree
of one touch choices makes PAL customizable for any application.
Fax calls are automatically detected and routed to the fax extension,
eliminating the need for a dedicated fax line.
The receptionist can transfer callers directly to voice mail or audiotext boxes.
Even smaller companies can have a large company image.
Primary Answering
PAL can be made to answer all incoming calls -day and night.
Receptionist Back--up
PAL can answer incoming calls on a delay; if the
receptionist doesn't answer after four rings, the
automated attendant gets the call.
Secondary Answering
Publish one number for customers and have the receptionist answer those
calls. Use a second number answered by PAL for
employees, employee's family,
and suppliers. Customers get the receptionist's
undivided attention, while your regular callers use
the automated attendant to get to where they want.
After Hours Answering
PAL can be configured to answer after-hours calls only.
Multiple Tenant
PAL can be set-up to answer incoming calls with greetings specific to the
trunk
on*.
Voice Mail
PAL provides a timely link between fellow employees,
customers and suppliers that is second only to direct verbal communications.
Unanswered calls transferred by he receptionist or automated attendant
are forwarded to the
appropriate mailbox. PAL is easy for callers to use
leaving messages as well as for users retrieving and sending messages. New users
are instructed by a friendly tutorial on how to enter a new security code and
record a name and personal greeting. Mailboxes can be
set up for users that do not have an extension such as outside sales people.
Single Button Access to Voicemail
With the press of one button, the user is
automatically logged into the mailbox and asked for
the password.
Message Notification
Via message waiting light and out-dialing to several pager or to telephone
numbers on a schedule means users never have to be out of reach.
Off Premise Transfer
Using Central Office Centrex, callers can select
menu options to transfer to specific off-premise locations.
Automatic Message Tag
Internal calls forwarded to voice mail are
automatically given a "return address "from the
calling station. Recipients of such messages can reply
to the sender with the touch of a single key*.
Undelete
Undelete allows users to undelete any message deleted during the course of
a day.
* feature availability dependent upon telephone system.
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